The National Transport and Safety Authority (NTSA) has clarified that only motorists with outdated or incorrect vehicle details need to take action following its latest directive on updating vehicle records and duty status.
In a follow-up statement on Wednesday morning, NTSA explained that the notice it issued on July 29 was aimed specifically at vehicle owners who had either never updated their information or who had submitted incorrect details in the past.
Motorists whose records are already accurate and up to date do not need to go through the process again.
This clarification comes after confusion erupted among some vehicle owners who thought the directive applied to all motorists.
Many took to social media to question why NTSA had not clearly stated that the update was only meant for those with issues in their records.
One motorist commented, “That notice should have been clearer. Now people are going to NTSA offices for no reason, wasting their time.”
Another said, “This message is misleading. You should have said it only applies to those with incorrect records. Telling all vehicle owners to update is just unnecessary panic.”
Responding to the public’s concern, NTSA reassured motorists by saying: “If your vehicle’s duty status and all related records are accurate, there is absolutely no need to request an update.”
The Authority also emphasized that the update process is completely free of charge, refuting rumors circulating online that some motorists were being charged for the service.
The July 29 directive was part of NTSA’s ongoing effort to enhance the integrity of its vehicle registry system. By updating and verifying vehicle records, NTSA aims to fight fraud, confirm the authenticity of vehicles on the road, and improve the overall reliability of its database.
“As part of our mandate, we have introduced a new duty and records update tool to make the process easier for all vehicle and motorcycle owners,” NTSA stated.
Motorists who need to update their records have been advised to bring several important documents: their Kenya Revenue Authority (KRA) entry documents, the original vehicle logbook, a copy of their national ID, and proof of duty payment.
With this clarification, NTSA hopes to reduce unnecessary queues at its offices and ensure that only those who actually need updates take the necessary steps.
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