The Kenya Power and Lighting Company (KPLC) is urging all customers to update their token meters ahead of the August 31 deadline to prevent any service interruptions.
The ongoing campaign, dubbed “Update Token Meter Yako,” was launched in June 2024 and has already seen a positive response, with 5.64 million customers having complied.
KPLC’s Managing Director and CEO, Joseph Siror, expressed gratitude to those who have already updated their meters and emphasized the importance of completing the update before the deadline.
“So far, the exercise has achieved a good response, and we thank all our customers who have already updated their meters,” Siror said.
“We urge the remaining customers to utilize the period before the deadline to update their meters to avoid service disruption.”
The update process is straightforward and free of charge. Customers are required to purchase at least one unit of electricity, after which they will receive meter update codes via SMS.
These codes must then be entered into the meter following the instructions provided.
Customers are also reminded to ensure that all previously purchased tokens have been loaded into the meter before performing the update.
Failure to update the prepaid meters by the August 31 deadline will result in the meters being unable to accept new electricity tokens, effectively cutting off the power supply.
The token meter update is a global exercise targeting all prepaid meters that use the Standard Transfer Specification (STS), a universal method that ensures the security of generated tokens.
To facilitate the smooth execution of the update, KPLC has adopted a phased approach, scheduling prepaid meters for updates in batches.
The company is encouraging all remaining customers to act promptly to avoid any inconvenience after the deadline passes.
