On Monday, January 20, 2025, a woman vandalized the Ethiopian Airlines office located in Bruce House on Muindi Mbingu Street in Nairobi’s Central Business District.
She claimed that her actions were a result of being defrauded by the airline, leading her to take matters into her own hands.
Eyewitnesses reported that the woman caused significant damage to the office premises before being apprehended by local authorities.
This incident is not isolated, as Ethiopian Airlines has faced several customer service complaints in recent times.
In August 2024, a Kenyan woman planned to sue the airline after alleging that her passport was confiscated and videos were deleted by airline staff following an overbooking situation.
She and her husband were reportedly left stranded for 24 hours without accommodation or an apology from the airline.
Similarly, in July 2024, a Somali passenger accused Ethiopian Airlines of mishandling her flight due to overbooking, which left her and her husband stranded at Addis Ababa airport.
The incident, which involved the confiscation of personal belongings and lack of accommodation, sparked outrage within the Somali community and led to calls for a boycott of the airline.
These incidents highlight growing dissatisfaction among passengers regarding Ethiopian Airlines’ customer service practices.
The airline has faced criticism for its handling of overbooking situations and the treatment of passengers during such events.
As a result, there have been increasing calls for the airline to address these issues and improve its customer service protocols to prevent further occurrences.
A woman vandalized Ethiopian Airlines offices at Bruce House, Muindi Mbingu Street, Nairobi CBD on Monday, claiming she decided to take matters into her own hands after being allegedly defrauded by the company. pic.twitter.com/ZzEEBS9ivI
— Cyprian, Is Nyakundi (@C_NyaKundiH) January 20, 2025
