he relationship management framework, taxpayers will receive more personalized assistance to meet their specific compliance requirements,” KRA stated.
Introduction of a New Technology Department
As part of the changes, KRA is introducing a new department known as the Business Strategy, Technology, and Enterprise Modernisation Department. This unit will focus on making tax filing and compliance easier by enhancing efficiency.
The department’s responsibilities will include eliminating unnecessary procedures, making better use of internal resources, and adopting advanced analytics and automation to improve service delivery.
“KRA is committed to ensuring a smooth transition during this period and assures the public that service delivery will remain uninterrupted,” the authority said.
Ruto’s Push for Reforms at KRA
In 2023, President Ruto directed KRA to implement reforms aimed at improving its reputation and encouraging more taxpayers to comply voluntarily.
Speaking at the Kenya Revenue Authority Taxpayers’ Day in Mombasa, Ruto emphasized the importance of technology in revenue collection. He mentioned that the government would introduce a national digital identity system to enhance tax compliance and efficiency.
“There is no room for wastage or corruption. Our tolerance for graft is zero,” Ruto declared.
Revenue Collection Targets
KRA has set a revenue collection target of Ksh2.47 trillion for the 2024/2025 financial year. However, in the first half of the financial year, the authority fell short by Ksh163.46 billion.
To meet its target, KRA now aims to collect Ksh1.695 trillion in the second half of the year.
These latest changes signal a major transformation in how taxes are collected in Kenya, with a focus on making compliance easier for businesses and individuals while increasing overall revenue collection.
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