Safaricom to Temporarily Shut Down M-Pesa for System Maintenance
Safaricom PLC has announced that its popular mobile money service, M-Pesa, will undergo a temporary shutdown due to planned system maintenance.
In a notice released on Saturday, April 5, the company stated that the maintenance exercise is scheduled for the early hours of Monday, April 7, 2025.
The interruption will begin at 1:00 AM and is expected to last until 1:30 AM.
During this 30-minute maintenance period, all M-Pesa services will be disrupted from time to time.
This means that customers may not be able to carry out key transactions such as sending or receiving money, paying for goods and services, or checking their account balances and other M-Pesa-related features.
“To keep our services reliable, safe, and secure while giving customers the best possible experience, we will be conducting scheduled system maintenance on Monday, 7th April 2025, between 01:00 AM and 1:30 AM,” Safaricom explained in the statement.
The company further emphasized that it remains committed to continuous innovation and service improvement to ensure customers stay connected to a wide range of digital and financial solutions.
“We are always working to improve our systems and services to provide better experiences and unlock more opportunities for our users,” the notice added.
Safaricom has advised all its customers to prepare in advance for the short service interruption. Customers are encouraged to complete any urgent or important M-Pesa transactions before the scheduled maintenance begins.
“We sincerely apologize for any inconvenience this may cause and we deeply appreciate your continued support. Thank you for trusting Safaricom as your preferred service provider,” the company concluded.
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