SHA Boss Mwangangi Speaks Out After Kenyans Scammed by Fake Agents
The Chief Executive Officer of the Social Health Authority (SHA), Dr. Mercy Mwangangi, has finally spoken out after several innocent Kenyans fell victim to fraudsters pretending to be SHA agents.
This comes after reports emerged that a number of people were conned by individuals posing as SHA officials who promised to help them register faster or access services in exchange for money.
In a detailed statement released on Friday, November 7, Dr. Mwangangi — who has been leading the Authority for about seven months — strongly condemned the scam and urged those affected to report the cases immediately to their nearest police station.
She clarified that SHA does not charge any money for registration or for any of its services. “SHA registration is completely free. Our staff will never ask you to send money or share your mobile money PIN,” she emphasized. “If you or someone you know has fallen victim to such scams, please report it to the police and also to SHA through our official toll-free line 147,” Mwangangi added.
Encouraging Self-Registration
Addressing the public, Dr. Mwangangi encouraged Kenyans to register for SHA on their own, saying that self-registration was the safest and easiest way to protect oneself from fraud.
She explained that those who wish to register can do so by dialing *147# on their mobile phones or by visiting the official SHA websites — afyayangu.go.ke or sha.go.ke.
For people who need assistance, the CEO advised them to only seek help from official government offices such as Huduma Centres or verified community health promoters appointed by SHA.
“Never share your phone PIN, personal details, or hand over your phone to anyone claiming to assist with registration,” she cautioned. “All SHA contributions should only be paid through the official Business Number: 200222.”
Dr. Mwangangi also reminded Kenyans that official SHA registration drives or outreach programs are always announced through verified SHA communication channels, local authorities, and recognized media outlets. “If someone claims to represent SHA and asks for money or personal information, please avoid them and report the incident,” she said.
DCI Arrests Four in Ksh251,000 SHA Scam
Her remarks come just a week after detectives from the Directorate of Criminal Investigations (DCI) arrested four individuals accused of defrauding a man Ksh251,000 in a SHA-related scam.
According to the DCI, the victim was tricked by fraudsters who convinced him to hand over his mobile phone under the pretense of completing his SHA registration. Shortly afterward, his phone went off unexpectedly. When he tried to restore his service, he realized that his Sacco account had been completely emptied.
Acting swiftly, law enforcement officers from Marimanti launched a manhunt that led to the arrest of the four suspects involved in the fraudulent activity.
Dr. Mwangangi’s warning aims to protect Kenyans from falling prey to such schemes and to restore public confidence in the new Social Health Authority system, which was established to ensure universal access to affordable healthcare services.
She urged all citizens to stay alert and verify information through official SHA platforms before taking any action. “Let’s work together to protect ourselves and our families from fraudsters.
The SHA system is designed to serve every Kenyan fairly and transparently — at no cost,” she concluded.
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