The National Transport and Safety Authority (NTSA) has issued a fresh directive to all motor vehicle and motorcycle owners across Kenya, urging them to urgently update their vehicle records and tax compliance status with the agency.
In an official notice released on Tuesday, July 29, NTSA Director General George Njao announced that a special module and update tool is now live on the NTSA online portal
. This digital feature is designed to guide vehicle owners through the entire update process and ensure that their vehicle records are accurate and up to date.
To begin the update process, vehicle owners must submit a written request—called a duty record update request letter—to the nearest NTSA office. This letter should include the vehicle owner’s contact details and identification information.
Once the letter is submitted, NTSA officials will stamp it to confirm that it has been officially received and is being processed.
In addition to the request letter, vehicle owners must present several documents: a copy of their national ID, the original logbook of the vehicle, a Kenya Revenue Authority (KRA) customs entry document, and a receipt confirming duty payment.
“The authority has launched the duty update module and vehicle records update tool to assist all vehicle and motorcycle owners, including government agencies, banks, insurance firms, motor dealers, and corporate entities,” the statement from NTSA explained.
Once the required documents are submitted and verified, the NTSA has committed to completing the update process within seven working days. Upon completion, vehicle owners will receive a notification telling them when and where they can collect their updated records.
This entire process is completely free of charge. However, the collection of the updated documents must take place from Monday to Friday during official working hours.
When collecting the documents, individual vehicle owners must present their original ID and the stamped request letter.
If the vehicle is registered under a company or organization, the person collecting on behalf of the company must carry an official authorization letter from the entity.
“The Authority will verify the submitted documents and finalize the duty or records update in the service portal within seven business days. The processing timeline begins the moment NTSA receives and confirms all necessary paperwork,” the authority clarified.
After the vehicle records are successfully updated, owners are required to log in to their eCitizen account and apply for a duplicate logbook through the NTSA service portal.
At this stage, the applicant must submit the updated, duty-free logbook and pay a standard processing fee of Ksh2,550. The NTSA stated that the new duplicate logbook will be ready for collection within three working days.
Lastly, NTSA issued a strong warning to all vehicle owners against falling victim to fraudsters. “If anyone contacts you through unofficial channels or claims they can speed up your NTSA application for a fee or favour, please report them immediately to the nearest NTSA office or alert the Ethics and Anti-Corruption Commission (EACC),” the agency advised.
NTSA Director General George Njao emphasized that the exercise is meant to streamline vehicle data and ensure national road safety compliance, while also helping institutions and individuals maintain proper motor vehicle documentation.Tools
