Kenya Power & Lighting Company (KPLC) has announced scheduled power interruptions in various parts of the country on Friday, April 4, 2025. The outages will allow for essential maintenance work to improve service reliability.
Affected Regions
According to a statement released on Thursday, April 3, Kenya Power detailed the specific areas that will experience temporary power cuts:
North Rift Region
Several areas in Turkana County will be affected, including Lokichar, Kakong, Kalemngorok, Keekunyuk, Katilu, KWS, and Kaputir. Residents and businesses in these locations should expect power interruptions from 8:00 AM to 4:00 PM.
Western Region (Kakamega County)
In Kakamega County, multiple areas will be impacted, including Khwisero Market, Khumsalaba Market, Khumailo, Ikolomani Market, Shilaha Market, and Shikunga Market. The planned outage in this region will run from 9:00 AM to 5:00 PM.
Kenya Power has advised customers in these regions to make necessary arrangements to minimize inconveniences caused by the scheduled maintenance.
How Customers Can Report Power Issues
To improve service and response time, Kenya Power has made it easier for customers to report power outages and track resolution progress. The company outlined two main ways to report electricity issues:
- *Using USSD Code 977#
- Customers can dial *977# on their mobile phones.
- They will be prompted to select the type of issue, enter their account number, and specify the cause of the outage.
- Upon submission, they will receive an incident reference number to track the progress of the resolution.
- Via the MyPower App
- Customers can download the MyPower App from Google Play Store or the Apple App Store.
- The app allows users to report outages, monitor their resolution, and get real-time updates from Kenya Power.
In a recent social media post on March 24, Kenya Power shared a demonstration video showing customers how to report outages using the *977# USSD code. This step-by-step guide ensures that users can quickly notify the company and receive prompt feedback.
Kenya Power’s Commitment to Quick Response
Kenya Power emphasized its dedication to efficient service delivery and transparency. The company assured customers that once a report is submitted, they will either receive a final resolution or a reference number for follow-ups.
This initiative aims to enhance communication, reduce downtime, and improve response time, ensuring that customers receive timely updates on power restoration.
Residents in the affected areas are encouraged to plan ahead for the scheduled interruptions and take advantage of Kenya Power’s digital reporting tools for any additional concerns.
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